Privacy Policy

Your privacy is important to us. This privacy policy explains how Wereldreis Advies Groep collects, uses, shares, and protects your personal information in connection with your use of our site and services. We are committed to complying with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

Who We Are

Wereldreis Advies Groep, located at Oudegracht 167, 1e verdieping, 3511 AK Utrecht, Netherlands, is the data controller responsible for processing your personal information collected through our online platform and services. We specialize in travel consulting, offering services including corporate travel management, leisure travel planning, destination consulting, visa and immigration assistance, travel risk assessment, and MICE planning.

Personal Data We Collect

We collect personal information you provide directly to us when you use our services or interact with our online platform. This may include: - Contact details such as your name, address, email address (if you provide it in forms, although we will not use it for contact in this policy), and telephone number (if you provide it, but we will not use it for contact in this policy). - Identification details such as passport information, visa details, and date of birth required for travel bookings and immigration assistance. - Travel preferences and requirements, including dietary restrictions, seating preferences, and loyalty program details. - Payment information for processing transactions (though sensitive payment card details are typically processed securely by third-party payment processors). - Information related to your use of our services, such as booking history and inquiries. - Information you provide when you communicate with us or request support.

We may also collect certain information automatically when you visit our site, such as your IP address, browser type, operating system, and information about your usage patterns. This information is typically collected using cookies and similar technologies.

How We Use Your Personal Data

We use your personal data for the following purposes based on lawful grounds: - To provide our services: Processing your bookings, arranging travel, managing corporate travel accounts, providing destination consulting, assisting with visa and immigration, conducting travel risk assessments, and planning MICE events. This is necessary for the performance of a contract with you or to take steps at your request before entering a contract. - To communicate with you: Responding to your inquiries, providing updates about your travel arrangements, and sending service-related communications. This is necessary for the performance of a contract or based on our legitimate interests in managing customer relationships. - For business operations: Managing our business, improving our services, and internal reporting. This is based on our legitimate interests in running and improving our business. - To comply with legal obligations: Fulfilling legal requirements imposed on us, such as tax obligations or reporting to regulatory authorities. This is necessary for compliance with a legal obligation. - With your consent: For specific purposes where we have obtained your explicit consent, such as sending marketing communications (though we will not use email/phone for policy contact). You have the right to withdraw consent at any time.

Legal Basis for Processing

We process your personal data based on the following legal grounds: - The necessity of processing for the performance of a contract with you or to take steps at your request prior to entering into a contract. - Our legitimate interests, provided these do not override your fundamental rights and freedoms, such as managing our business, improving services, and fraud prevention. - Compliance with a legal obligation to which we are subject. - Your consent, where applicable.

Sharing Your Personal Data

We may share your personal data with third parties when necessary to provide our services or for legitimate business purposes. These may include: - Airlines, hotels, car rental companies, and other travel service providers to fulfill your travel arrangements. - Visa and immigration authorities to process your applications. - Third-party service providers who perform functions on our behalf, such as payment processing, IT services, or customer support. These third parties are obligated to protect your data and use it only for the purposes for which we provide it. - Regulatory authorities, law enforcement, or other parties when required by law or to protect our rights, property, or safety, or the rights, property, or safety of others. - In connection with a business transaction, such as a merger, acquisition, or sale of assets, where your data may be transferred as part of the transaction.

We ensure that appropriate safeguards are in place when transferring personal data to third parties, including ensuring they adhere to data protection standards equivalent to those in the Netherlands and the EU.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period will vary depending on the type of data and the purpose of processing. When your personal data is no longer required, we will securely delete or anonymize it.

Your Data Protection Rights

Under the GDPR, you have certain rights regarding your personal data: - The right to access: You have the right to request a copy of the personal data we hold about you. - The right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you. - The right to erasure: You have the right to request that we delete your personal data, under certain conditions. - The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions. - The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions. - The right to data portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller, where technically feasible. - The right to withdraw consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us in writing using the address provided below.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.

Cookies and Similar Technologies

Our site may use cookies and similar technologies to collect information about your browsing activities. This information is used to improve your experience on our site and analyze site usage. You can manage your cookie preferences through your browser settings.

Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal data from children under this age without parental consent.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. We will post any changes on this page, and they will be effective when published.

Contact Us

If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us in writing at:

Wereldreis Advies Groep
Oudegracht 167
1e verdieping
3511 AK Utrecht
Netherlands